PPCC24 – TIAC

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Meet TIAC at the
Microsoft Power Platform Community Conference 2024

September 19, 2024

The Telecom Intelligent Automation Council (TIAC) is excited to announce our participation in the upcoming Microsoft Power Platform Community Conference 2024 (MPPCC’24).

TIAC has been invited to contribute to the Telecom Panel Discussion, which will explore the transformative potential of AI in redefining customer experiences, optimizing operations and accelerating growth within the telecom industry. Join us at MPPCC this year to network with and learn from fellow industry veterans in the telecommunications and telecommunications services sectors.

Why attend the Telecom Panel Discussion at MPPCC’24?

The Telecom Intelligent Automation Council (TIAC) is excited to announce our participation in the upcoming Microsoft Power Platform Community Conference 2024 (MPPCC’24).

Meet the moderator

Rodolphe Kirk

Global Sales Director – Americas | Media & Communications, Microsoft
Rodolphe Kirk brings over 20 years of cross-disciplinary expertise in consultative business development across Telecommunications, Media & Technology, and Managed Services. With a sharp focus on the convergence of business, operations, and technology, he is a trusted advisor committed to driving impactful business outcomes and enhancing the customer experience journey.

Meet the panelists

Dr. Khalid Basit

Chief Operating Officer, TIAC
Dr. Basit is a seasoned technology leader with 30+ years in digital transformation. As TIAC’s COO, he spearheads intelligent automation strategies for telcos. His expertise in RPA and business process improvement, combined with his academic contributions, bridges industry and education.

Luz A. Herrera

Innovation Lead, Telefónica LATAM
Luz Herrera drives innovation across Latin America, specializing in intelligent automation and AI. Her leadership enhances agility and customer experience, with a focus on human-centric technology. Luz also advocates for inclusive employability through Fundación Telefónica.

Aamir Yousuf

Vice President, Client Success, TELUS International
Aamir Yousaf excels in digital transformation and customer experience. With a decade in telecom and IT, he leads intelligent automation and network design projects. Recognized for innovation, Aamir is dedicated to driving client success through strategic technology deployment.

Dror Ergaz

Assistant Vice President, Technology, AT&T
Dror Ergaz is an expert in data-driven transformation and intelligent automation. At AT&T, he leads initiatives that enhance operational efficiency and customer experience. Dror’s leadership in system performance and AI integration ensures AT&T stays at the cutting edge of technology.

Panel Discussion Highlights

Deploying AI for Enhanced CX

Overcoming challenges and leveraging AI-driven insights for superior customer service.

Real-World AI Implementation

Success stories showcasing AI’s impact on digital experiences and customer satisfaction.

Personalization through AI

How AI tailors experiences, drives efficiency, and provides actionable customer insights.

Elevating Customer Experience with AI

Exploring predictive analytics, the balance of automation with human touch, and the scalability of AI solutions.

Where can i sign up?

You can register for MPPCC’24 on the official Power Platform Community Website here.

Follow TIAC on LinkedIn to stay up to date about the panel discussion and the subjects we’ll explore.