Empowering Telco Excellence

Telco Intelligent Automation Council (TIAC) is a non-profit community of industry leaders helping telecom operators reduce operational costs and offer superior services through internal process automation.

Get industry-leading automation insights

TIAC assembles leading automation experts from the Telecom industry who’ve conquered challenges and are eager to share their experiences with a wider audience.

Engage with top minds in intelligent automation, co-author the Intelligent Automation Guide, enhance your brand as a premier automation expert through panel discussions and podcasts, and contribute to thought leadership through our community.

TIAC is invitation-only; apply below to join this exclusive community.

TIAC Leadership Team

Sem Sergunin


Abid Mustafa


Dr. Khalid Basit


Technology Advisory Board

Nevash Pillay

Vice President, Global Telecom Industry,

Rodolphe Kirk

Director Specialist, Hyperautomation, Digital Experience, Microsoft

Habib Khan

Customised InfoSec and Risk Services,
Managing Director, Khansultant Ltd.

Council Members

Aamir Yousaf

Digital Strategist, Automation Evangelist, Director Of Client Services, TELUS International

Amr Mansour

Fixed Broadband Service Delivery and Support Manager, Vodafone

Biljana Mladic

Intelligent Automation Director, AlgoMetric

Crina Kajioka

Director, Information Services - Robotic Process Automation,

Doug Connor

Emerging Digital Technologies COE Leader, Verizon

Handan Aymaz

Head of Continuous Improvement Center, Turkcell

Luz A. Hererra

Innovation Leader LATAM, Telefónica Hispam

Melanie Laschet

Head of Intelligent Automation Ecosystem & DevOps, A1 Telekom Austria

Miguel Vasquez

Financials Operations & Head of Robotics Process Automation LATAM, American Tower

Nabeel Saiyer

Chief Commercial Officer Mercurial Minds

Paul kostas

Vice President, Business Operations,
Granite Telecommunications

Vikas Gupta

Vice President & Global Delivery Head for Intelligent Automation, Hexaware Technologies

TIAC Guide

TIAC’s Intelligent Automation Guide for Telcos features the top automation use cases and success stories, helping business and IT leaders at telecom companies learn, adopt and scale intelligent automation.

What's New


TIAC brings together top automation experts from Telecom industry who went through this journey, overcame challenges, and are ready to share their experiences with the broader audience.

We invite you to join TIAC – the core group of experts leading the automation community.  As a member, you: 

  • Connect with the top minds in the intelligent automation space
  • Become a co-author of the Intelligent Automation Guide by sharing your automation expertise
  • Grow your brand as the top automation expert by participating in or leading the featured panel discussions and podcasts. 
  • Expand your thought leadership by contributing to the community blog and featured articles

TIAC is an executive, invite-only community. If you are interested in applying, please fill out the form below.

Official Partners